StoryBridge Academy – Digital Products
Thank you for supporting StoryBridge Academy. Because our products are delivered digitally, we have a slightly different returns and refunds process from that which applies to physical products.
Digital Products
Our ebooks, workbooks, guides and other downloadable resources are digital products. Once a digital product has been purchased and access to the download has been provided, we generally cannot accept returns or refunds simply because a customer has changed their mind or no longer wants the product.
Faulty or Incorrect Digital Products
We want you to receive a quality product that you can access and use as described.
If:
- you receive the wrong digital product;
- the file is corrupted or defective;
- the download does not work correctly; or
- the product materially differs from its description,
please contact us as soon as reasonably possible at storybridge.academy@gmail.com.
We will investigate the problem and, where appropriate, provide a replacement file, restore access to the purchased product, or issue a refund.
Download Problems
If you experience difficulty downloading or opening your purchased PDF, please contact us before requesting a refund. We will make reasonable efforts to resolve the problem and ensure that you receive the product you purchased.
Consumer Rights
Nothing in this policy is intended to limit or exclude any rights that you may have under applicable South African consumer-protection legislation. Where a refund or other remedy is required by law, StoryBridge Academy will honour those rights.
Refund Processing
Where a refund is approved, it will ordinarily be processed using the original payment method, subject to the payment provider’s procedures.
Contact Us
For assistance with a purchase, download or refund request, please contact:
StoryBridge Academy
Email: storybridge.academy@gmail.com
Please include your order number and a brief description of the problem so that we can assist you as quickly as possible.