{"id":44,"date":"2026-08-10T17:49:39","date_gmt":"2026-08-10T17:49:39","guid":{"rendered":"https:\/\/storybridgeacademy.com\/?page_id=44"},"modified":"2026-08-10T17:49:40","modified_gmt":"2026-08-10T17:49:40","slug":"refunds-returns-policy","status":"publish","type":"page","link":"https:\/\/storybridgeacademy.com\/?page_id=44","title":{"rendered":"Refunds &#038; Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>StoryBridge Academy \u2013 Digital Products<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for supporting StoryBridge Academy. Because our products are delivered digitally, we have a slightly different returns and refunds process from that which applies to physical products.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Digital Products<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our ebooks, workbooks, guides and other downloadable resources are digital products. Once a digital product has been purchased and access to the download has been provided, we generally cannot accept returns or refunds simply because a customer has changed their mind or no longer wants the product.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Faulty or Incorrect Digital Products<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We want you to receive a quality product that you can access and use as described.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>you receive the wrong digital product;<\/li>\n\n\n\n<li>the file is corrupted or defective;<\/li>\n\n\n\n<li>the download does not work correctly; or<\/li>\n\n\n\n<li>the product materially differs from its description,<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">please contact us as soon as reasonably possible at <strong><a href=\"mailto:storybridge.academy@gmail.com\">storybridge.academy@gmail.com<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will investigate the problem and, where appropriate, provide a replacement file, restore access to the purchased product, or issue a refund.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Download Problems<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you experience difficulty downloading or opening your purchased PDF, please contact us before requesting a refund. We will make reasonable efforts to resolve the problem and ensure that you receive the product you purchased.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Consumer Rights<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this policy is intended to limit or exclude any rights that you may have under applicable South African consumer-protection legislation. Where a refund or other remedy is required by law, StoryBridge Academy will honour those rights.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Refund Processing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Where a refund is approved, it will ordinarily be processed using the original payment method, subject to the payment provider&#8217;s procedures.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact Us<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For assistance with a purchase, download or refund request, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>StoryBridge Academy<\/strong><br><strong>Email:<\/strong> <a href=\"mailto:storybridge.academy@gmail.com\">storybridge.academy@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include your order number and a brief description of the problem so that we can assist you as quickly as possible.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>StoryBridge Academy \u2013 Digital Products Thank you for supporting StoryBridge Academy. Because our products are delivered digitally, we have a slightly different returns and refunds process from that which applies to physical products. Digital Products Our ebooks, workbooks, guides and other downloadable resources are digital products. Once a digital product has been purchased and access [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-44","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refunds &amp; Returns Policy - StoryBridge Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/storybridgeacademy.com\/?page_id=44\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds &amp; Returns Policy - StoryBridge Academy\" \/>\n<meta property=\"og:description\" content=\"StoryBridge Academy \u2013 Digital Products Thank you for supporting StoryBridge Academy. 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